Frequently Asked Questions

Cognitype is an AI-powered content management platform designed specifically for marketing agencies. It helps you manage multiple brand profiles, generate on-brand content with AI, and streamline client approval workflows—all from one unified dashboard.

Cognitype is built for marketing agencies, social media managers, and content teams who manage content for multiple clients or brands. If you're juggling different brand voices and spending too much time on content approvals, Cognitype is for you.

When you create a brand profile, you define voice settings, tone guidelines, and style preferences. Our AI learns from these settings and any sample content you provide, ensuring every piece of generated content matches your client's unique personality.

Yes! Our Personal plan is completely free and includes 30 credits per month, 1 brand profile, and access to both AI text and image generation. It's perfect for getting started and testing the platform.

Credits are used for AI content generation. Each text generation uses 1 credit, and image generation uses 2 credits. Credits reset monthly based on your billing cycle. Unused credits don't roll over to the next month.

Absolutely. You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period, and you won't be charged again.

We process payments securely through Midtrans, which supports various payment methods including credit/debit cards, bank transfers, and popular e-wallets in Indonesia.

Yes! On the Pro plan, you can create unlimited brand profiles. Each brand has its own isolated content library, voice settings, and team permissions. Switch between brands instantly from your dashboard.

You can generate shareable review links for any content piece. Clients can view, approve, or request changes without needing to create an account. All feedback and revision history is tracked automatically.

Currently, Cognitype supports content creation with platform labels for Instagram and LinkedIn, so your team can prepare channel-specific notes and client updates.

Yes. You can keep structured notes for each content idea so your team and clients stay aligned on context and feedback across channels.

You can reach our support team via email or WhatsApp. Pro plan users get priority support with faster response times. We also maintain a knowledge base with tutorials and guides.

Security is our top priority. We use industry-standard encryption for data in transit and at rest. Your content and client information are stored securely and never shared with third parties. We're compliant with Indonesian data protection regulations (UU PDP).

Yes, you can export your content, brand profiles, and other data at any time. We believe in data portability and make it easy to take your information with you.